Tax Collector Offices Closed New Year's Eve and New Year's Day
Governor Scott has extended the New Year’s holiday for state offices to include both New Year’s Eve and New Year’s Day to reward state employees for their hard work throughout the year and in response to Hurricane Michael recovery. Tax Collector Chuck Perdue is following the Governor’s lead and extending the extra day to the team members of the Bay County Tax Collector’s Office who have worked tirelessly this past year and especially the weeks following the storm. To ensure no citizens are adversely impacted, all tax payments postmarked by December 31 and all payments in our drop box at 8 AM on January 2 will receive the 4% discount. Many services are available on our website 24/7.
Customers are encouraged to visit BayTaxCollector.com during the office closure to access information and online services.
The Tax Collector’s Beach, Callaway, and Panama City Offices will be open until 4:30 PM on December 26, 27, and 28. Citizens planning a visit to the office are encouraged to access the OnMYWay feature on the baytaxcollector.com website or the QLess App to join the line remotely and minimize the lobby wait.
Tax Collector Reopens Callaway Service Center
“We’re excited to have our Callaway Office operational again to serve our citizens on the east side of the county. Being down from four to two service locations for the past nine weeks has certainly been a challenge both for our team and customers,” said Perdue. “We’re incredibly proud of our team members who have served a tremendous volume of customers and thankful for those customers who have been understanding.”
The Callaway Service Center will continue the same service offerings prior to the storm with the exception of driving road tests.
“Due to damaged road signage and roadside debris still hindering visibility on the approved driving test route, we didn’t feel we could safely perform driving tests in our Callaway location,” said Director of Operations Jessica Laird. “We will continue evaluating the approved driving route and once we feel driving tests can be accomplished safely, we will make them available again.”
Customers planning a visit to one of the Tax Collector’s Service Centers are encouraged to join the line remotely via the QLess smartphone App or via the “OnMYWay” feature at BayTaxCollector.Com to minimize their lobby wait.
Post-Hurricane Michael Updates: Office Openings and Property Tax Information
“I recognize what a difficult time it is for Bay County. Unfortunately, the law requires property tax notices to be mailed in November. I have opted to mail first to our mortgage companies and individuals outside the impacted areas,” said Tax Collector Chuck Perdue. “The remaining property tax notices will be mailed November 16. The four percent discount period will be extended through December. I want to remind our property owners their taxes are not delinquent until after March 31, 2019.”
Per state law, property was assessed as of January 1, 2018. Many properties within Bay County are in a very different condition than they were on the date of assessment. Homes, storage buildings, sheds and commercial buildings destroyed should be reported to the Bay County Property Appraiser’s Office at (850) 248-8401 so the property assessment for 2019 can be adjusted. These changes will not impact the taxes due for 2018.
Property taxes help pay for many services including fire and rescue, law enforcement protection, schools and infrastructure such as roads and utilities. Bay County Taxing Authorities have significantly depleted resources in response to the recovery efforts following Hurricane Michael. Property tax collection is essential to the continued operation of these services.
The property tax roll officially opens for collection on November 1. Property taxes are payable online, in-person or by mail or after hour drop boxes located at both office locations.
Tax Collector's Office Closed Friday, March 30 in Observance of Good Friday; March tax amounts accepted for walk-in tax payments through Monday, April 2
“We anticipate our offices being extremely busy this week as well as Monday and encourage property owners to get their payments in the mail this week, drop them in our afterhours drop boxes or use the OnMYWay feature on the website to reduce their lobby wait and make the best use of their time,” said Bay County Tax Collector Chuck Perdue.
Afterhours drop boxes are located at all four office locations for non-cash payments. The March amount will be accepted for any payments dropped over the weekend.
Individuals who wish to make payment in person are encouraged to utilize the OnMyWay feature available at www.BayTaxCollector.com to join the line remotely and reduce his/her lobby wait. Upon joining the line remotely a customer will receive a text message to notify he/she of the expected wait time and will later be notified when to make his/her way to the office to be served. Additionally, customers can join the line remotely using the QLess App.
Beach Office Relocates
Application Tax Installment Payment Plan
Taxes Become Delinquent April 1
The deadline to pay property taxes before accruing a penalty is March 31. If paying by mail, please have your payment postmarked March 31 to ensure no penalties are assessed. Search online tax records.
If you are interested in applying for a homestead exemption, an exemption application will need to be completed in person at the Property Appraiser’s office by close of business March 1. Learn more about qualifications for tax exemptions.
Concealed Weapon License Application
Concealed Weapon License Applications Intake is scheduled to begin this Summer in Bay County.
Tax Collector Chuck Perdue began offering Concealed Weapon License Application Intake in May 2017. This service is currently available by appointment only in our Panama City Office located at 850 W. 11th Street, in the Government Services Center.
More than 100 Days in Office, Perdue Is Making Improvements
Bay County Tax Collector Chuck Perdue is delivering on campaign promises and working to make improvements since taking office on January 3. In the first 100 days, Perdue has worked to build relationships with team members, set new expectations, develop policies, and identify opportunities for improvement.
“It has been a challenge, but I love challenges. We have accomplished quite a bit in the last four months and we have much more work ahead of us,” said Chuck Perdue, Bay County Tax Collector.
Among the accomplishments achieved in the first 100 days:
- Established a Senior Leadership Team consisting of Directors of Operations, Finance, and Administration, and Human Resources Manager
- Consolidated financial accounts to a single banking services provider
- Strengthened internal controls and security of funds
- Installed ATMs at all branches
- Provided email and Microsoft Office software to all team members
- Hosted first Dealer Certification Course in April
- Hired a Finance Assistant and five new Customer Service Representatives
- Established a Training Coordinator
- New Call Center established
- Improved Tax and Dealer Services Departments
- Preparations made for the launch of Concealed Weapon Permits in June 2017
- Secured a new vehicle to deliver items to/from branches
- Secured a new Accounting/HR/Time & Attendance Software
- Customer queuing software and kiosks are in the process of build out
- Launched new website and social media accounts
- New reminder and renewal notices developed
- Acquired a new tax management software to launch Summer 2018
- Developed a records retention policy and established a Records Coordinator
- Realigned organization to provide more oversight and efficient operations
- Increased budget for training
- Implemented veteran and new driver recognition
- Established policies and procedures; developed an employee handbook
- Established an Employee Club Fund
Tax Collector's Office Focuses on Training, Delayed Opening on Wednesdays Beginning May 17
“We recognize training is a need in our offices. There are so many updates coming through on a regular basis it is hard to keep all team members updated. The delayed opening will give us thirty minutes each week to update team members at one time,” said Perdue. “This will help us in our efforts to create consist service delivery at branches by ensuring team members receive the same information in a timely manner and have the opportunity to ask questions and receive clarification.”
The Bay County Tax Collector’s Office serves as an agent of the Florida Fish and Wildlife Conservation Commission, the Department of Motor Services and the Department of Revenue. They tag and title vehicles, vessels, mobile homes, and trailers; collect property taxes; issue driver licenses including providing written and road tests; as well as provide hunting and fishing licenses.